We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. We offer free parking, wi-fi, a self-serve beverage bar with water, tea and coffee. We also serve beer and wine for guests over the age of 21. Our retail area of Aveda products is also available for browsing and shopping.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled.
24 Hour Cancellation Policy:
Your appointments are very important to the Vesta team members, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary. However, we request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. Our appointments are confirmed 48 hours in advance.
- If three appointments have been canceled or missed without a 24-hour notice, you may be asked to reserve your next appointment by credit card. In some cases a prepayment may be required.
- Appointments cancelled within 24 hours of the appointment time will be charged a cancellation fee of 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Vesta team members scheduled filled, thus better serving everyone.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange or issue store credit within ten days of original purchase for any unused Aveda product that was purchased in Vesta Salon & Spa for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or pedicure area unless receiving a service and must be accompanied by an adult at all times.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Vesta Salon & Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, Apple Pay, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.